Refund, Cancellation &
Subscription Policy

Clarity Wellness Coaching and Altro Health maintain separate payment relationships with clients.

Clarity Wellness Coaching

Clarity may collect payment directly for non-medical services including:

• Wellness coaching;
• Individual coaching programs;
• Group coaching;
• Educational programs;
• Digital guides and resources;
• Courses;
• Memberships; and
• Other non-medical services offered directly by Clarity.

Refunds and cancellations for these purchases are governed by this Policy.

Medical services through Altro Health

All payments associated with medical treatment accessed through Altro Health are processed separately through the Altro Health platform.

Clarity Wellness Coaching does not collect, process, or retain payments for:

• Medical consultations;
• Clinical evaluations;
• Medical treatment;
• Prescription medications;
• Medication refills;
• Medical treatment subscriptions;
• Medical provider fees;
• Pharmacy fulfillment;
• Laboratory services purchased through Altro Health; or
• Other medical services purchased through the Altro Health platform.

These transactions are not Clarity purchases and are not governed by Clarity’s refund terms.

Medical treatment purchases made through the Altro Health platform are subject to the terms and policies applicable to Altro Health and the healthcare entities involved in providing the service.

This includes questions or requests involving:

• Medical-order cancellations;
• Clinical review fees;
• Prescription charges;
• Medication charges;
• Pharmacy fulfillment;
• Medical subscriptions or recurring treatment orders;
• Refills;
• Laboratory testing purchased through Altro;
• Shipping;
• Damaged or incorrect medication;
• Lost shipments;
• Medical eligibility decisions;
• Prescription denials; and
• Medical-related refunds.

Clarity does not approve or deny refunds for purchases processed through Altro Health.

Questions regarding a medical charge should be submitted through the appropriate Altro Health patient-support or account channel.

Clarity may assist a client in identifying the appropriate contact or support resource, but Clarity does not control the final determination regarding medical billing, prescription fulfillment, or refunds.

Purchasing or requesting access to a medical service through Altro Health does not guarantee that a prescription will be issued.

Medical eligibility and prescribing decisions are made solely by independent licensed medical providers exercising their own clinical judgment.

Clarity does not:

• Determine medical eligibility;
• Approve or deny prescriptions;
• Select medication;
• Determine medication dosage;
• Override clinician decisions; or
• Guarantee continuation of treatment.

If a licensed medical provider determines that treatment is not medically appropriate, any billing or refund relating to the medical transaction will be handled according to the policies applicable to the Altro Health platform and participating healthcare entities.

Clarity coaching programs are personalized services that may involve:

• Appointment scheduling;
• Reserved coaching availability;
• Program preparation;
• Educational resources;
• Personalized planning;
• Client communication; and
• Other services that may begin shortly after purchase.

Unless otherwise stated at checkout:

Cancellation within 24 hours

Clients may cancel a coaching purchase within 24 hours of purchase for a full refund, provided that:

• A coaching session has not already taken place; and
• Substantial personalized coaching services have not already begun.

After 24 hours

After the 24-hour cancellation period, coaching program fees are generally non-refundable.

Once coaching services have begun, fees associated with services already provided, reserved, or delivered are non-refundable except where otherwise required by applicable law.

Scheduled coaching appointments may be rescheduled with at least 48 hours’ notice.

Appointments cancelled with less than 48 hours’ notice may be considered used and may not be rescheduled or refunded.

Missed appointments or “no-show” sessions are considered used and are non-refundable.

If Clarity must cancel a coaching appointment, the appointment will be rescheduled without penalty to the client.

Repeated rescheduling or missed appointments may affect a client’s ability to complete a coaching program within the applicable program period.

Unless otherwise stated in the specific program description:

• Coaching programs are intended for the individual who purchased the program;
• Programs may not be transferred to another person without written approval from Clarity;
• Unused coaching sessions do not have cash value;
• Unused sessions may not be converted into credit toward unrelated services; and
• Program access must be used within any completion period disclosed at purchase.

Clarity may make reasonable accommodations in appropriate circumstances at its discretion.

Clarity may sell or provide digital products including:

• Educational guides;
• Downloadable resources;
• Templates;
• Trackers;
• Workbooks;
• Videos;
• Courses;
• Digital resource libraries; and
• Other electronically delivered materials.

Because digital products may be delivered or made accessible immediately, digital purchases are generally considered final sale once delivered, downloaded, or accessed.

Digital products are generally non-refundable except where:

• You were charged more than once for the same purchase;
• You did not receive the product purchased;
• A material technical issue prevents access and cannot reasonably be corrected; or
• A refund is otherwise required by applicable law.

Technical or access issues should be reported to info@claritywellnesscoaching.com. Please include the email address used for purchase and a description of the problem.

Certain Clarity coaching, educational, or community services may be offered as memberships or automatically renewing subscriptions.

Before enrollment, applicable pricing, billing frequency, and renewal terms will be presented during the purchase process.

By enrolling in an automatically renewing Clarity membership, you authorize recurring charges according to the terms presented at checkout until you cancel.

Cancelling a Clarity membership

You may cancel a Clarity membership at any time before your next renewal charge.

Cancellation prevents future renewal charges and ordinarily becomes effective at the end of the current paid membership period.

Unless otherwise required by law:

• Charges that have already been processed are generally non-refundable;
• Partial or prorated refunds are not provided for unused membership time; and
• Membership benefits remain available through the end of the period already paid for.

Cancellation requests may be submitted through any cancellation method made available within your membership account or by contacting info@claritywellnesscoaching.com. We will process cancellation requests promptly.

A Clarity coaching or educational membership is separate from any medical treatment, prescription, refill program, or recurring medical order available through Altro Health.

Cancelling a Clarity membership does not automatically cancel:

• A medical treatment;
• Prescription;
• Medication refill;
• Medical subscription;
• Pharmacy order;
• Laboratory order; or
• Other service purchased through Altro Health.

Likewise, cancelling a medical treatment through Altro does not automatically cancel a separately purchased Clarity coaching membership or program.

Clients are responsible for cancelling each separate service through the platform or provider through which that service was purchased.

Laboratory testing purchased through the Altro Health platform is a medical-related transaction and is not collected or processed by Clarity.

Questions concerning:

• Lab-order cancellations;
• Laboratory charges;
• Specimen collection;
• Test availability;
• Testing errors;
• Results;
• Refunds; or
• Other laboratory-related issues

should be directed through the applicable Altro Health, laboratory, or medical-provider support channel.

If Clarity separately offers a non-medical coaching package that includes educational review or discussion of client-provided wellness information, the coaching portion remains subject to Clarity’s coaching refund terms.

Clarity does not independently diagnose or interpret laboratory results for medical treatment purposes.

Clarity may provide links to third-party products, services, supplements, educational resources, or other vendors.

Some links may be affiliate links through which Clarity may receive compensation if you make a qualifying purchase.

Purchases completed directly with a third-party merchant are transactions between you and that merchant.

Clarity does not control the third party’s:

• Shipping;
• Returns;
• Refunds;
• Exchanges;
• Product availability;
• Billing practices; or
• Customer-service policies.

Refund or return requests for third-party purchases must be submitted directly to the applicable merchant according to that merchant’s policies.

Promotional codes, discounts, referral offers, and special pricing may be subject to additional terms disclosed at the time of the promotion.

Unless otherwise stated:

• Promotional discounts have no cash value;
• Discounts cannot be redeemed for cash;
• Discounts generally cannot be applied retroactively to previous purchases; and
• Expired promotions will not ordinarily be extended.

Refunds for eligible Clarity purchases will generally not exceed the amount actually paid after discounts or promotional credits.

Clarity coaching and educational services are designed to provide education, strategy, accountability, and non-clinical wellness support.

Purchasing a Clarity service does not guarantee:

• Weight loss;
• Changes in body composition;
• Improved laboratory values;
• Increased energy;
• Hormonal changes;
• Symptom improvement;
• Achievement of a particular wellness goal;
• Medical approval;
• Prescription of any medication; or
• Any specific financial, health, or personal outcome.

Individual results vary and depend on many factors outside Clarity’s control.

The absence of a particular result is not, by itself, grounds for a refund.

If you believe Clarity charged you incorrectly for a Clarity service, including:

• A duplicate charge;
• An incorrect amount;
• A charge after a properly submitted cancellation; or
• A service you did not authorize,

please contact info@claritywellnesscoaching.com. We will review the issue and correct confirmed billing errors when appropriate.

For charges appearing through Altro Health or another medical platform, please use the applicable platform’s support process.

If you have a concern regarding a Clarity charge, we encourage you to contact us so that legitimate billing or service issues can be reviewed promptly.

Knowingly false, fraudulent, or abusive payment disputes involving properly authorized and delivered Clarity services may result in suspension or termination of access to Clarity programs.

Nothing in this Policy limits any consumer rights or payment-dispute rights available under applicable federal or state law.

Medical-related payment disputes should be directed to the entity that processed the applicable medical transaction.

Clarity Wellness Coaching provides wellness education, coaching, and non-clinical support.

Clarity does not:

• Practice medicine;
• Diagnose medical conditions;
• Determine medical eligibility;
• Prescribe medications;
• Determine medication dosage;
• Modify prescriptions;
• Compound medications;
• Dispense prescription medications;
• Operate a pharmacy; or
• Control independent medical providers’ clinical decisions.

Medical services accessed through Altro Health are provided by independent licensed medical providers.

Prescriptions, when clinically appropriate, are issued by licensed medical providers and fulfilled by participating licensed pharmacies.

Medical decisions remain solely within the provider-patient relationship.

Clarity may update this Refund, Cancellation & Subscription Policy periodically to reflect changes in:

• Clarity programs;
• Memberships;
• Payment systems;
• Vendors;
• Business relationships;
• Applicable law; or
• Other operational requirements.

The current version will be posted on the Clarity website with the applicable Last Updated date.

The version in effect when a Clarity purchase is made will generally govern that transaction unless otherwise required by applicable law.

Questions concerning a Clarity coaching, educational, membership, or digital-product purchase may be directed to:

Clarity Wellness Coaching, LLC
492 Glen Street
Glens Falls, NY 12801

Email: info@claritywellnesscoaching.com
Phone: (917) 359-0515

Questions concerning:

• Medical treatment purchases;
• Prescription charges;
• Medical provider fees;
• Medication orders;
• Medication refills;
• Medical subscriptions;
• Pharmacy fulfillment;
• Laboratory orders purchased through Altro;
• Medical-order cancellation; or
• Medical-related refunds

should be directed through the appropriate Altro Health patient-support or account channel.